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大家好!我叫,我演讲的题目是《优质服务树行形象》。此时此刻的我,心中涌起的是自豪,是欣喜!从事行柜员工作年来,我以“树行形象,创优质服务”为宗旨,严于律己,爱岗敬业,任劳任怨,刻苦学习业务知识,踏踏实实地做好本职工作,对行柜员这个神圣职业的无比热爱和满腔热血,抒写着自己无悔的人生!
一、刻苦学习业务知识,苦练基本功,努力提高自身的业务素质和业务水平。“梅花香自苦寒来”。从参加工作的那一天起,我就深刻地认识到,没有扎实的业务技能做基础,就不能成为一名优秀的柜员。所以,不管工作多累,平时除了主动参加银行里的各项培训活动外,还抓紧时间练习点钞、微机操作和盖销日戳等基本功,不懂不会的就向班长和老职工们请教。这使我在此后的工作中能够轻松自如,办理起业务来能得心应手,既快又准确的办理好每一笔业务。因此在职业技能鉴定考试中,我取得了优异的成绩,拿到了银行职业资格证书。正是因为我对银行事业的热爱,为了把工作干得更好,我一直就这样坚持不懈地学习业务技能。接待每一位客户都象对待自己的亲人一样,热情服务,微笑服务。由于扎实的业务知识和精湛的业务技能,温馨的话语,优质规范的服务,使我赢得了许多客户的一致好评。
二、以诚信赢得客户,以服务创造业绩。营业窗口展现的是银行的形象,我每天上班总是提前到岗,做好班前的准备工作。为了做到规范服务、热情服务和优质服务,每天我都是以愉快的心情面对每一位来办理业务的客户,办理业务时做到用语规范,声音宏亮,语气委婉,总是用微笑来赢得每一位客户的信赖。我还深入到市场中去联系和发展客户,宣传银行业务,为客户提供上门取货的方便,真正把客户当成上帝,赢得了客户的信任。
作为一名银行的一名柜员,在自己的岗位上我注重每一个细节,工作中我做到四勤“勤动脑、勤动嘴、勤动手、勤动腿”为了发展卡业务,我积极的宣传卡业务,详细的介绍卡的优点,现在经我开户活期每10户中有9户持有卡。2010年我吸储、劝储超过万元,每天的业务量平均余笔,现金流量约万左右。
讲文明礼仪,构建三中和谐校园,细节就是基石。
在昔日的校园中我们不难发现这样的现象:在校园里见老师不知问好,生活中没有秩序,不懂得谦让,大庭广众之下骂一些不堪入耳的脏话,干净的操场在吃过早饭后成了垃圾的天堂,崭新的门板霎时被破坏的残不忍睹,打饭时不自觉排队,挤成一堆…
我曾经听过这样一句话它让我很震憾,今天如果不养成良好的行为习惯,在将来将很难到达成功的顶峰,良好的行为习惯不仅影响我们的现在更影响我们的未来
如此看来一个人的良好行为是多么重要啊!那么身为主人翁的我们该怎么做呢?
和谐的文明只是在与到老师时送上一句温暖的问候,只是在打饭时多一份礼貌的谦让,只是在打开水时多一份耐心的等待,只是在平日理好自己的衣容,爱护自己身边的一切…
文章通过新颖的形式、生动的形象和通俗的语言介绍了一种如何做好企业环境,如何进行有效管理的管理方法。目标明确具体,内容全面到位。如我们企业环境是指一些相互依存、互相制约、不断变化的各种因素组成的一个团体,是影响企业管理决策和生产经营活动的现实各因素的集合。而是既反映了企业环境的内容的广泛性、作用,也反映了企业环境对企业的内部和外部的影响。
如企业环境有自然地理环境、经济环境、科技环境、政治法律环境、社会文化环境等构成等;宏观经济环境、税收环境、科技环境等,还有企业的社会环境、文化教育环境,班组环境等。
企业环境是前提,是基础。它为我们指引方向,提供动力,使我们的企业井然有序。由此,作为一名负责后勤食堂采购、能源缴费统计工作、每月预算报表、招待来宾,首选要做的就是为自己确立一个清晰、长期、可行的目标,做到思路决定出路。带动和督促自己的确立属于并适合他们自身的工作目标。自我工作对目标的意见一致。知道什么是有效的行动,看看自我的行动是否与目标相符。这也是值得每一个人去学习、去实践,最终为企业树立形象。帮助每位同事充分发挥潜力。也是为了让我们管理者随时注意到自己、欣赏对于他人的激励作用。自己不能妄自尊大,也不是显示和炫耀,而是一种自信、一种自尊、一种了解、一种人生的清醒和智慧、一种情绪的自我愉悦,一种行为的正向激励。其结果必然是拓展自己的能力,提升我们自身的人格品质。做对的事情对目标的实现有怎样的积极作用,然后给予肯定和欣赏,并静静地体会这实实在在的收获给自己带来的充实、开心和满足。
当然我们应及时的表扬员工,具体地告诉他们做对了什么,告诉他们,自己在为他们作对事情感到高兴;并且告诉他们,他们的成就对公司和其他在这里工作的人都有帮助,鼓励他们再接再厉。真诚而及时的表扬,会是你管理人员中成功的重要部分。
做好人文环境,开始待人以严,然后知人善任,对于这种方式。当然,人无完人,成功者之所以成功是因为他的好习惯多,坏习惯少。无论是批评还是自我批评都应该是在帮助人克服坏习惯,走向完善、走向成功!
总之,作为企业员工,在对公司的日常运营管理中,一定要以人为本,关注每个人的行动和状态。要能知道同事在做什么,做得怎么样,根据实际的情况,确立月度,年度目标,使整个部门员工有一个明确的工作目标,关键就在于:确立明确的目标,然后通过表扬与批评相结合的方式来固定执行者及下线人员的行为方式,从而使其行为变得更加符合预期,更加值得信赖。正如作者所言,那些自我感觉良好的人能做出更出色的业绩,人们总是愿意重复那些为自己带来赞扬的动作,而且没有一个人愿意被从人格上彻底否定。
历史的脚步将中国推上了二十一世纪的轨道,举国上下都发生着翻天覆地的变化:中国加入了WTO;北京申奥成功了;中国男足也首次冲进了世界杯的决赛……今天的中国正昂首阔步在新的历史时期。作为新时期的幼儿教师应以什么样的形象来教育新时期的幼儿、来面对新时期的幼儿家长、来适应新时期的幼儿教育呢?
千百年来,人们始终不渝地破译着一个庄严而深奥的命题:生命的价值是什么?人生的意义是什么?一代又一代的幼教工作者们用她们无悔的青春写下了这样一个答案:生命的价值在于奉献,人生的意义在于把爱给予孩子,并精心培育他们成为全面发展的有用人才。进入新的时期,一切都在变化,不变的就是一个“爱”字!就是一颗热爱孩子的心:我们用这颗爱心不厌其烦地将哭闹的孩子轻拍入睡;我们用这颗爱心不怕脏臭地为孩子清洗衣裤上的大小便;我们就是用这颗爱心循循善诱每一个做错事的孩子……作为一名幼儿教师,我在十多年的工作中深刻地感受到那份爱,那份爱不是一句挂在嘴边的口头禅,爱心必须通过脚踏实地地辛勤劳作去实现。班上有个叫孙雅心的小朋友,刚上小班时,每天早上入园时只要家长在班上停留一会她就会忍不住哭起来,一哭就是好一会儿,这样一来弄得家长都不敢在班上停留。我发现这个问题后,就及时与孙雅心进行了交谈。通过交谈我发现早上来哭是因为对新环境的陌生从而产生了莫名的恐惧,在了解了这个原因后我就耐心地安抚孙雅心:“别怕,有老师呢!”从那以后,每次只要我看到家人送孙雅心来,我就热情地迎过去拉着她的小手一同与婆婆再见,一同参加到活动中去。渐渐的,孙雅心能高高兴兴地上幼儿园了,还能主动与老师打招呼,开开心心地和小朋友做游戏了。以前我还带过一个叫王翔的孩子,刚入园时是那样地爱跑,爱笑,爱追着老师问这问那。可是不久他突然变了,笑容从他脸上消失了,甚至午睡时突然惊醒,哭着要找妈妈。这孩子,怎么了?一次他突然问我:“老师,什么叫离婚?爸爸妈妈还爱我吗?”望着孩子脸上不该有地疑惑和焦虑,我终于明白了,紧紧地搂着孩子说:“爸爸妈妈都是爱你的,老师也爱你!”我知道我需要给予他更多的关怀和特殊的呵护,才能使他和别的孩子一样快乐。从此,我在生活上问寒问暖,游戏中拉着他的小手,家人接迟了陪他一起玩玩具。一天我正陪他等家人来接时,他很认真地对我说:“老师,您真好!”刹那间,我心里涌出一股难以言表的幸福之感。当然,作为一名教师单单一个爱字是远远不够的。伟大的前苏联大文豪高尔基曾经说过:单单爱孩子,这是母鸡都会做的事情。但要善于教育他们,这却是一项伟大的公共事业。我们幼儿
教师不仅肩负着爱孩子、照料孩子的重任,更要教育孩子去认识世界,教育孩子懂得怎样去生活,怎样去做人。新时期的幼儿教育要求我们幼儿教师能不断更新自己的教育观念,涉取新知识,才能做好新时期幼儿的教育工作,成为孩子的好老师!
新时期的教师还要面对新时期来自不同层次的幼儿家长,做好家长工作是新时期教师所应具备的能力。新时期的教师应该做家长的好伙伴。首先,是做家长的教育伙伴。以前家长总认为教育是幼儿园的事,对幼儿园教育工作的配合既不主动也不积极。我们就通过家长会向家长宣传幼儿教育的意义,介绍幼儿教育的科学方法。这样使家园教育得到一致的配合。其次,是要做家长的工作伙伴。现在的家长工作都比较忙,并常常因此而耽误了接孩子。对此,我表示了充分的理解和热情的支持,接孩子来的晚了,我从没责怪过他们,相反我会微笑着将孩子送到他们手上。同时,教师还要做家长的生活伙伴。除了关心孩子们的生活之外,我还和家长经常交谈,了解他们的生活情况,关心他们的健康状况。
新时期的幼儿教育对幼儿教师也提出了更高的要求:幼儿教师不仅要能学好新纲要,组织好幼儿的教育教学工作,更要能对当前的教育进行针对性的研究,研究幼儿的发展目标与方向;研究幼儿教育中的种种问题和现象;研究实践出先进的教育方法并加以整理记录,形成自己独到的见解。
尊敬的各位领导、老师:
大家好!我今天演讲的题目是《我的梦想和幸福》。
诗人说,梦想如春风般了无痕迹。没有梦想的人,好比大海中的浪花,随着海风吹过销声匿迹,而有梦的人,总有一份希冀在心底。我的梦想,就是成为一名教师。
在高考填报志愿时,我毫不犹豫地选择了师范院校。师范院校的七年学习时光完成了我做教师的梦想,也让我对教师的认识逐渐从感性走向了理性,我开始明白“学高为师,身正是范”,更多的是一种责任,是一种师德的体现。在我即将迈出学校大门,走向工作岗位的时候,最美教师张丽莉用她的事迹激励了我,通过她的壮举我明白了教师不但要有丰富的知识,还要有崇高的师德。只有用心关爱学生,用爱诠释教育,才会成为一名合格的教师。张丽莉,她作为一名普通的教师,在危急时刻能够挺身而出,把生的希望留给学生,把死的危险留给自己,用自己的柔弱身躯为学生撑起一片生命的天空,她谱写出了一曲感天动地的大爱赞歌,展现了伟大的师德,她是我们这些新教师应该学习的榜样。
有人说:“教师是太阳底下最光辉的职业!”也有人说:“教师是自我幸福的把握者,是学生幸福的引路人。”可以说,在学生的心目中,教师是一个最亲切,最智慧,最伟大的形象。我们也曾经说过,作为一名教师,只有履行自己的师德责任和义务,才能实现自己的人生价值,谋求人生的幸福。 在张丽莉的事迹中,我看到了作为一名教师应有的责任、爱心和无私,她为学生们营造了爱的氛围,在爱的感召下,学生们感受着教师的温暖,道德的力量,学习的乐趣,成长的快乐。通过张丽莉的一言一行,我明白了只有在学生一点一滴的进步中,教师才能找到属于自已的价值,收获属于自己的幸福。
在实验中学的建校的第二年,我和许多初中教师一样,怀着对高中的向往之情,怀着一份教书育人的殷切期望,来到了实验中学。现在想来已经距今九年多了。那时候,想法比较简单,认为,高中的孩子比较大,比初中懂事的多,课本内容在语文上应该差别不大,从教三年的我,没有把困难放在心上。但真正工作起来,不是这么回事。05级我们班有一名男生,桌子上每天什么都不放,只是无谓的发呆,或者向窗外眺望,要不就是陷入深深的思考,要不就是趴在桌子上休息,但是有一个优点就是上课不怎么说话。有一次他在用一只手拿着拖把拖地,而且心不在焉的样子,我就当场批评了他,此时,矛盾升级,扔下拖把就回到座位上去,继续发呆,但,满脸怒色。我也很生气,觉得,你错了,还不让老师批评。就把他叫了出来,一问才知道,原来,今天不是他值日,因为,值日生没有来,在卫生委员的动员下,帮别人拖地。此时,我发现,原来是在做好事,虽然做得不好,但,内心还是有团结协作意识的,了解到此种情况,我让他回到教室,当着全班同学的面,向他道歉,并说明了情况。此时,他不好意思地说,我最害怕别人表扬我,老师,别说了。之后,不论上课还是值日都想换了个人一样,而且,据其他老师反映,此学生还特别懂礼貌,远远地就和老师打招呼。
我想,每一个人都想赢得尊重。学生年龄大了,想法更多了,老师和学生之间的距离却更远了。有时候只是一味的批评,心理的交流少得可怜。实际上,教师和学生隔阂应该没有想象的那样大。只是因为,当我们想跟学生真心谈话的时候,经常被学生所犯的低级错误惹恼,一次次让你无法保持内心的平静,心平气和的谈话便很难做到了。所以,有时候,我想,真正做学生的良师,必须先做益友,真心关心学生,尊重学生,必须把自己的心态回归到学生内心,从学生的角度出发,当学生犯错的时候,等一等,沉一沉,你再做出决定,精心构思一下,如何谈、怎样谈,学生才能信服,否则,在教育上很可能陷于考虑不周,处理问题不当的尴尬境界中,一则解决不了问题,二则让自己也陷入其中,将学生的问题扩大化,最终结果是,即使是学生的错误,学生仍然认识不到,作为老师还惹了一身的不愉快。
实际上,这么多年以来,和你交锋次数多的学生对你的印象最深,节假日给你发短信问好的也是他们,见面笑着打招呼的也是他们。这就是教育的效果,你对他的关心和爱护,是日久弥新的陈酿,时间越久,味道越浓。
我曾在外面遇到一个学生,原来在我们班成绩不错,老师们也认为对他付出了很多,而且也考上了大学,但,此时,好像是陌路人。我一直在思考这个问题。那些成绩较好的学生,他的内心实际上有很多话想和你交流,只不过,没有迈出那一步,而作为老师的我们,又经常无从发现这些,因此,他们会认为,一是,老师不关心自己的存在,实际上,自己的问题并不比那些成绩差的少;二是,学习成绩的提高,他们自认为是自己努力的结果,和老师的教育关系不大。
由此看来,从这种理论上,他们将来和老师有隔阂应该是正常的,节假日忘记你是正常的,见面后装作不认识也是可以理解的。因此,教育工作,成绩优异的学生也是一个盲区,这些学生其实也是弱者。需要我们加以关注。
教传授知识是每一位教师的中心任务。但面对我们学生的实际情况,对于我们提出了更高的要求,首先在思想和行动上管理好学生,然后再考虑授课内容,这样才能完成知识的传递。因此,管理和教学的结合显得更重要了。前段时间,我做了一次调查,80%左右的学生承认自己上课走神是自己学业成绩不能得到提升的重要原因,而且,明明知道这种问题,可自己就是解决不了,很是苦恼。我说,解决这个问题有这样几个办法,一是平时注意休息,尤其是午休和晚休,此时,很多学生就是玩手机的时间,上网聊天,玩网络游戏,已经成为常态,严重干扰学生的学习精力。再者,没有预习的习惯,面对难度加大的高中学习,没有预习,对于基础薄弱的学生来讲简直是致命的。还有,我发现本来活蹦乱跳的学生,一上课就低下头,一节课很难抬起来,除了玩东西之外,就是盯着一页书能持续45分钟。如果,再从老师自身角度考虑就是,对课堂的组织了。上课提问的范围太小,或者太固定,教学方法单一,上课热情不够,许多学生还认为,这门功课,这个老师习惯提问这几个同学,没有危机感,从而产生不了上课的紧张感,走神也就习以为常了。
因此,我们是不是推出这样一个结论,一名优秀的教师,首先是一名优秀的管理者。如果你的业务再精湛,教学水平再高,学生的思想早就游离到课堂之外了,我想,任何人都不能完成就学工作。所以,在课前,我备课时,经常考虑怎样将今天的知识传授给学生,怎样关注学生的眼神,怎样提高学生学习的热情,对于上课过程中做小动作的学生经常性的提问一下等等,不定期的让学生爬黑板,在本子上记录有关知识点,重复重要的知识点,让课堂充满读书声,提高学习的热情,准备有关的知识链接,调动求知的欲望,抑扬顿挫的声调,引起学生注意力等等方法不计其数,实践起来还是行之有效的。
尊敬的各位领导、亲爱的各位同事:
大家下午好!
非常高兴能够参加此次“遇见中银富登”主题演讲比赛,我演讲的题目是《向上向善,点亮橙色梦想》。
亲爱的朋友,我们生活在一个五彩斑斓的世界里,红色带给我们热情,黄色带给我们的力量,绿色带给我们希望,蓝色带给我们向往,今年5月,我有幸遇见这抹鲜亮的橙色,橙色代表奋进,橙色是中银富登的颜色。
“为什么辞去上一份安逸舒适的工作而选择中银富登?”,我一直记着面试时问我的这个问题,这半年多来我也一直问自己,是为了对口的大学专业,还是为了能有一份光鲜体面的工作,今天,我或许为自己找到了答案,中银富登给了我一个平台,它让我跳出了舒适圈,让我全面得提升自己,让我找到了年轻人应该有的奋进的态度。
2019年是我成为银行人的第一年,也是我行股权转让后正式更名为海门中银富登村镇银行的第一年。入职的这七个多月,我经过了中银富登全面体系的入职培训、有幸在岗前轮值了半个多月大堂经理、也全程参与了切换系统的重大事项,这些都让我真切感受到了最真实的银行,也让我渐渐地熟悉了中银富登这种紧张而有序的工作氛围,在这期间,有过困难也有过欣慰,有过徘徊也有过进步,我也感受到了自身的不足和差距,感受到了中银富登“共同成长,成就梦想”的品牌理念。
8月19日,我应该永远也忘不了这一天,不仅仅是全新系统上线的第一天,更是我作为柜员上柜的第一天,柜台外是众多客户焦急殷切的等待,柜台里面的菜鸟我也是紧张、忐忑还有不安,害怕业务办得慢、害怕出错不合规、害怕被客户抱怨,屋漏偏逢连夜雨,这时候就连点钞机都和我做对,“滴滴滴滴”不断卡钞,急的我一身汗,幸好经验丰富的主管立马传授“少量多次”清点的方法,客户也给予了充分的理解,让我逐渐冷静下来,一丝不苟得办好每一笔业务。
在没有进入银行前,我觉得银行柜员的工作很简单又枯燥,每天迎来送往不同的客户,办理着烂熟于心的重复业务,但渐渐发觉,一切并不是我想的那么简单。银行柜面,直面的是来办理日常业务的客户,我们每天都要和各种各样的人打交道,我们的一言一行不光代表着个人的行为,更代表着银行的形象。经过这个月的工作,我对服务也有了新的认识。
行百里者半九十,我知道,为客户服务绝不是轻轻松松、敲锣打鼓就能实现的,我们必须秉持笃定的信念,必须保持高昂的精神状态,才能赢得客户的尊重和信任,才能巩固维护好每一位客户。在我们日常办理的每一笔业务中,都要学会站在顾客的角度看问题,尊重顾客的想法,保证客户的利益。用自己的真心,细心,耐心去服务客户,我们一句善意的提醒,可以赢得顾客的心,我们提供的一瓶水、一个信封,可以赢得顾客的心,我们不厌其烦的给顾客解释不明白的地方,也可以赢得客户的心。我们用真诚,真情,真心架起了与客户之间的桥梁,真正做到“没有VIP客户,只有VIP服务”。这里不得提一提让我印象特别深刻的一位客户,同事们都亲切喊他“榨菜爷爷”,一开始的时候我真的非常好奇,这位榨菜爷爷是有什么特殊之处吗?终于有一天这个老爷爷到我窗口办业务,说实话两三万的零钞惊到了我,这些零钞币种不一、潮湿而又破旧,花了我不少时间清点。榨菜爷爷见我也是新面孔,主动聊起天说:“我啊就喜欢你们银行,服务态度好,不嫌弃我的钱,好几次人多时候来还能另开窗口帮我点钱,我在你们银行也有十几万存款呢,这些啊都是我的辛苦钱,放你们银行啊利率高、我也放心”。至此我才了解,原来这位榨菜爷爷还是我们的老客户,我想正是这种“VIP服务”才为我们银行赢得越来越多的信任。
(laughter)
camp was more like a keg party without any alcohol. and on the very first day our counselor gathered us all together and she taught us a cheer that she said we would be doing every day for the rest of the summer to instill camp spirit. and it went like this: "r-o-w-d-i-e, that's the way we spell rowdie. rowdie, rowdie, let's get rowdie." yeah. so i couldn't figure out for the life of me why we were supposed to be so rowdy, or why we had to spell this word incorrectly. (laughter) but i recited a cheer. i recited a cheer along with everybody else. i did my best. and i just waited for the time that i could go off and read my books.
but the first time that i took my book out of my suitcase, the coolest girl in the bunk came up to me and she asked me, "why are you being so mellow?" -- mellow, of course, being the exact opposite of r-o-w-d-i-e. and then the second time i tried it, the counselor came up to me with a concerned expression on her face and she repeated the point about camp spirit and said we should all work very hard to be outgoing.
and so i put my books away, back in their suitcase, and i put them under my bed, and there they stayed for the rest of the summer. and i felt kind of guilty about this. i felt as if the books needed me somehow, and they were calling out to me and i was forsaking them. but i did forsake them and i didn't open that suitcase again until i was back home with my family at the end of the summer.
now, i tell you this story about summer camp. i could have told you 50 others just like it -- all the times that i got the message that somehow my quiet and introverted style of being was not necessarily the right way to go, that i should be trying to pass as more of an extrovert. and i always sensed deep down that this was wrong and that introverts were pretty excellent just as they were. but for years i denied this intuition, and so i became a wall street lawyer, of all things, instead of the writer that i had always longed to be -- partly because i needed to prove to myself that i could be bold and assertive too. and i was always going off to crowded bars when i really would have preferred to just have a nice dinner with friends. and i made these self-negating choices so reflexively, that i wasn't even aware that i was making them.
now this is what many introverts do, and it's our loss for sure, but it is also our colleagues' loss and our communities' loss. and at the risk of sounding grandiose, it is the world's loss. because when it comes to creativity and to leadership, we need introverts doing what they do best. a third to a half of the population are introverts -- a third to a half. so that's one out of every two or three people you know. so even if you're an extrovert yourself, i'm talking about your coworkers and your spouses and your children and the person sitting next to you right now -- all of them subject to this bias that is pretty deep and real in our society. we all internalize it from a very early age without even having a language for what we're doing.
now to see the bias clearly you need to understand what introversion is. it's different from being shy. shyness is about fear of social judgment. introversion is more about, how do you respond to stimulation, including social stimulation. so extroverts really crave large amounts of stimulation, whereas introverts feel at their most alive and their most switched-on and their most capable when they're in quieter, more low-key environments. not all the time -- these things aren't absolute -- but a lot of the time. so the key then to maximizing our talents is for us all to put ourselves in the zone of stimulation that is right for us.
but now here's where the bias comes in. our most important institutions, our schools and our workplaces, they are designed mostly for extroverts and for extroverts' need for lots of stimulation. and also we have this belief system right now that i call the new groupthink, which holds that all creativity and all productivity comes from a very oddly gregarious place.
so if you picture the typical classroom nowadays: when i was going to school, we sat in rows. we sat in rows of desks like this, and we did most of our work pretty autonomously. but nowadays, your typical classroom has pods of desks -- four or five or six or seven kids all facing each other. and kids are working in countless group assignments. even in subjects like math and creative writing, which you think would depend on solo flights of thought, kids are now expected to act as committee members. and for the kids who prefer to go off by themselves or just to work alone, those kids are seen as outliers often or, worse, as problem cases. and the vast majority of teachers reports believing that the ideal student is an extrovert as opposed to an introvert, even though introverts actually get better grades and are more knowledgeable, according to research. (laughter)
okay, same thing is true in our workplaces. now, most of us work in open plan offices, without walls, where we are subject to the constant noise and gaze of our coworkers. and when it comes to leadership, introverts are routinely passed over for leadership positions, even though introverts tend to be very careful, much less likely to take outsize risks -- which is something we might all favor nowadays. and interesting research by adam grant at the wharton school has found that introverted leaders often deliver better outcomes than extroverts do, because when they are managing proactive employees, they're much more likely to let those employees run with their ideas, whereas an extrovert can, quite unwittingly, get so excited about things that they're putting their own stamp on things, and other people's ideas might not as easily then bubble up to the surface.
now in fact, some of our transformative leaders in history have been introverts. i'll give you some examples. eleanor roosevelt, rosa parks, gandhi -- all these peopled described themselves as quiet and soft-spoken and even shy. and they all took the spotlight, even though every bone in their bodies was telling them not to. and this turns out to have a special power all its own, because people could feel that these leaders were at the helm, not because they enjoyed directing others and not out of the pleasure of being looked at; they were there because they had no choice, because they were driven to do what they thought was right.
now i think at this point it's important for me to say that i actually love extroverts. i always like to say some of my best friends are extroverts, including my beloved husband. and we all fall at different points, of course, along the introvert/extrovert spectrum. even carl jung, the psychologist who first popularized these terms, said that there's no such thing as a pure introvert or a pure extrovert. he said that such a man would be in a lunatic asylum, if he existed at all. and some people fall smack in the middle of the introvert/extrovert spectrum, and we call these people ambiverts. and i often think that they have the best of all worlds. but many of us do recognize ourselves as one type or the other.
and what i'm saying is that culturally we need a much better balance. we need more of a yin and yang between these two types. this is especially important when it comes to creativity and to productivity, because when psychologists look at the lives of the most creative people, what they find are people who are very good at exchanging ideas and advancing ideas, but who also have a serious streak of introversion in them.
and this is because solitude is a crucial ingredient often to creativity. so darwin, he took long walks alone in the woods and emphatically turned down dinner party invitations. theodor geisel, better known as dr. seuss, he dreamed up many of his amazing creations in a lonely bell tower office that he had in the back of his house in la jolla, california. and he was actually afraid to meet the young children who read his books for fear that they were expecting him this kind of jolly santa claus-like figure and would be disappointed with his more reserved persona. steve wozniak invented the first apple computer sitting alone in his cubical in hewlett-packard where he was working at the time. and he says that he never would have become such an expert in the first place had he not been too introverted to leave the house when he was growing up.
now of course, this does not mean that we should all stop collaborating -- and case in point, is steve wozniak famously coming together with steve jobs to start apple computer -- but it does mean that solitude matters and that for some people it is the air that they breathe. and in fact, we have known for centuries about the transcendent power of solitude. it's only recently that we've strangely begun to forget it. if you look at most of the world's major religions, you will find seekers -- moses, jesus, buddha, muhammad -- seekers who are going off by themselves alone to the wilderness where they then have profound epiphanies and revelations that they then bring back to the rest of the community. so no wilderness, no revelations.
this is no surprise though if you look at the insights of contemporary psychology. it turns out that we can't even be in a group of people without instinctively mirroring, mimicking their opinions. even about seemingly personal and visceral things like who you're attracted to, you will start aping the beliefs of the people around you without even realizing that that's what you're doing.
and groups famously follow the opinions of the most dominant or charismatic person in the room, even though there's zero correlation between being the best talker and having the best ideas -- i mean zero. so ... (laughter) you might be following the person with the best ideas, but you might not. and do you really want to leave it up to chance? much better for everybody to go off by themselves, generate their own ideas freed from the distortions of group dynamics, and then come together as a team to talk them through in a well-managed environment and take it from there.
now if all this is true, then why are we getting it so wrong? why are we setting up our schools this way and our workplaces? and why are we making these introverts feel so guilty about wanting to just go off by themselves some of the time? one answer lies deep in our cultural history. western societies, and in particular the u.s., have always favored the man of action over the man of contemplation and "man" of contemplation. but in america's early days, we lived in what historians call a culture of character, where we still, at that point, valued people for their inner selves and their moral rectitude. and if you look at the self-help books from this era, they all had titles with things like "character, the grandest thing in the world." and they featured role models like abraham lincoln who was praised for being modest and unassuming. ralph waldo emerson called him "a man who does not offend by superiority."
but then we hit the 20th century and we entered a new culture that historians call the culture of personality. what happened is we had evolved an agricultural economy to a world of big business. and so suddenly people are moving from small towns to the cities. and instead of working alongside people they've known all their lives, now they are having to prove themselves in a crowd of strangers. so, quite understandably, qualities like magnetism and charisma suddenly come to seem really important. and sure enough, the self-help books change to meet these new needs and they start to have names like "how to win friends and influence people." and they feature as their role models really great salesmen. so that's the world we're living in today. that's our cultural inheritance.
now none of this is to say that social skills are unimportant, and i'm also not calling for the abolishing of teamwork at all. the same religions who send their sages off to lonely mountain tops also teach us love and trust. and the problems that we are facing today in fields like science and in economics are so vast and so complex that we are going to need armies of people coming together to solve them working together. but i am saying that the more freedom that we give introverts to be themselves, the more likely that they are to come up with their own unique solutions to these problems.
so now i'd like to share with you what's in my suitcase today. guess what? books. i have a suitcase full of books. here's margaret atwood, "cat's eye." here's a novel by milan kundera. and here's "the guide for the perplexed" by maimonides. but these are not exactly my books. i brought these books with me because they were written by my grandfather's favorite authors.
my grandfather was a rabbi and he was a widower who lived alone in a small apartment in brooklyn that was my favorite place in the world when i was growing up, partly because it was filled with his very gentle, very courtly presence and partly because it was filled with books. i mean literally every table, every chair in this apartment had yielded its original function to now serve as a surface for swaying stacks of books. just like the rest of my family, my grandfather's favorite thing to do in the whole world was to read.
but he also loved his congregation, and you could feel this love in the sermons that he gave every week for the 62 years that he was a rabbi. he would takes the fruits of each week's reading and he would weave these intricate tapestries of ancient and humanist thought. and people would come from all over to hear him speak.
but here's the thing about my grandfather. underneath this ceremonial role, he was really modest and really introverted -- so much so that when he delivered these sermons, he had trouble making eye contact with the very same congregation that he had been speaking to for 62 years. and even away from the podium, when you called him to say hello, he would often end the conversation prematurely for fear that he was taking up too much of your time. but when he died at the age of 94, the police had to close down the streets of his neighborhood to accommodate the crowd of people who came out to mourn him. and so these days i try to learn from my grandfather's example in my own way.
so i just published a book about introversion, and it took me about seven years to write. and for me, that seven years was like total bliss, because i was reading, i was writing, i was thinking, i was researching. it was my version of my grandfather's hours of the day alone in his library. but now all of a sudden my job is very different, and my job is to be out here talking about it, talking about introversion. (laughter) and that's a lot harder for me, because as honored as i am to be here with all of you right now, this is not my natural milieu.
so i prepared for moments like these as best i could. i spent the last year practicing public speaking every chance i could get. and i call this my "year of speaking dangerously." (laughter) and that actually helped a lot. but i'll tell you, what helps even more is my sense, my belief, my hope that when it comes to our attitudes to introversion and to quiet and to solitude, we truly are poised on the brink on dramatic change. i mean, we are. and so i am going to leave you now with three calls for action for those who share this vision.
number one: stop the madness for constant group work. just stop it. (laughter) thank you. (applause) and i want to be clear about what i'm saying, because i deeply believe our offices should be encouraging casual, chatty cafe-style types of interactions -- you know, the kind where people come together and serendipitously have an exchange of ideas. that is great. it's great for introverts and it's great for extroverts. but we need much more privacy and much more freedom and much more autonomy at work. school, same thing. we need to be teaching kids to work together, for sure, but we also need to be teaching them how to work on their own. this is especially important for extroverted children too. they need to work on their own because that is where deep thought comes from in part.
okay, number two: go to the wilderness. be like buddha, have your own revelations. i'm not saying that we all have to now go off and build our own cabins in the woods and never talk to each other again, but i am saying that we could all stand to unplug and get inside our own heads a little more often.
number three: take a good look at what's inside your own suitcase and why you put it there. so extroverts, maybe your suitcases are also full of books. or maybe they're full of champagne glasses or skydiving equipment. whatever it is, i hope you take these things out every chance you get and grace us with your energy and your joy. but introverts, you being you, you probably have the impulse to guard very carefully what's inside your own suitcase. and that's okay. but occasionally, just occasionally, i hope you will open up your suitcases for other people to see, because the world needs you and it needs the things you carry.
so i wish you the best of all possible journeys and the courage to speak softly.
thank you very much.
带着梦想,带着期待,1996年的夏天,我来到了鸭子口这个灵山秀水的地方,开始了我全新的教师生涯。初涉教坛的我可以说是意气风发、豪情万丈,对教育、对学生充满了无限的热望。正如当时一位同事所说:“我两手空空而来,我怀着满腔赤诚而来。”
从教的生活是清苦的,更是快乐的。当我走上讲台的时候,当我检查寝室的时候,当我进行家访的时候,我奉献着,我是快乐的;当我看到学生笑脸的时候,当我收到学生来信的时候,当学生来看我的时候,我收获着,我是幸福的。我用我的智慧,我的热情自由地描绘着我无悔的青春年华。过去的八年,是我激情燃烧的岁月,是我人生中最灿烂的一段时光,我不敢自诩是春蚕,是蜡烛,是人类灵魂的工程师,但我可以这样自豪的说:“我无愧我的学生,我无悔我的选择。”因为诚实做人,踏实做事,严谨治学,是我一贯的准则。
杨柳枯了又青了,桃花开了又谢了,燕子去了又来了,学生来了又走了,我却还坚守在这儿,守着我们的乐士,守着我们的精神家园。山还是那座山,河还是那条河,日子就这样过着,平凡却不平淡。一切都好像没有变,唯一变化的是我日益衰老的容颜,与之沉淀的,是我依旧年轻不变的情怀!
八年前的某一天,我站在教育组的演讲席上慷慨陈词,庆幸“长大后我就成了你”,八年后的今天,我依然在这里诉说自己的成长经历,真是别有一番滋味在心头。
不管是春花烂漫,还是雨雪风霜,我们已经走过了如歌的青春。但我的从教之路依然遥远,“路漫漫其修远兮,吾将上下而求索”!